Elly McDonald

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TripAdvisor review – Splendid Tours in Hong Kong: Lantau Island, New Territories, Hong Kong Island

Hong Kong“Making it possible to Boldly Go – thank you, Splendid!”

My father died immediately prior to a holiday in Hong Kong he’d planned with my mother. The travel operators, Luxury Escapes and JW Marriott Hotel Hong Kong, very kindly permitted my mother to transfer the travel dates and to take me as her companion in place of my father, but she was not keen: in fact, at 82, newly bereaved and with a heart condition, she was adamant she was not going. But at late notice she announced she was game, because she knew my father wanted us to go as his proxies. We could not possibly have enjoyed Hong Kong, or explored Hong Kong, without the wonderful tours and team at Splendid Tours, booked on our behalf by JW Marriott Hong Kong concierges. Splendid Tours’ half-day and full-day tours were the backbone of our itinerary.

We experienced the day trip to Lantau Island, including the Big Buddha at Po Lin Monastery, Tai O fishing village with a short boat trip, and a beach stop, with Ben as our guide…

… a half-day trip to the New Territories Wetlands, including visits to Kam-Tin heritage village, two Buddhist monasteries on the Buddha’s birthday, a visit to Lam-Tsuen wishing-tree, and time shopping at Stanley St Market, with Terry as our guide…

… a half-day introduction to Hong Kong Island, including Victoria Peak and a sampan ride on Aberdeen Harbour, with Timothy as guide…

… and an evening dining on Jumbo Floating Restaurant at Aberdeen Harbour, following night shopping at Temple Street market, with Terry and Shirley as guides…

I cannot thank Terry, Shirley, Ben, Timothy and Johnny enough for their knowledgeable and entertaining commentaries, their kindness, their patience and their experience. My mother and I both had the BEST time.

We both recommend Splendid Tours unreservedly.

https://www.tripadvisor.com.au/ShowUserReviews-g294217-d9882782-r481758650-Splendid_Tours-Hong_Kong.html#


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TripAdvisor review – JW Marriott Hotel Hong Kong (April/May 2017)

JW Marriott Hotel Hong Kong night exterior.jpg“Friendly, welcoming, cheerful service in top location”

My 82 y.o mother and 85 y.o father were booked to spend 5 nights at the JW Marriott Hotel Hong Kong when my father was diagnosed with aggressive untreatable pancreatic cancer and given only weeks to live. JW Marriott Hotel Hong Kong and the tour operator, Luxury Escapes, very kindly agreed to allow my mother to re-book the dates and to take me in my father’s place after his death. I cannot thank the hotel and its staff enough. We were welcomed and treated with such kindness and friendliness by every staff member we met. The levels of service were well beyond what I might ordinarily have expected and I don’t think staff had been primed that we were bereaved.

I particularly would like to single out for thanks the staff at the JW Cafe, where we were guided in “eating like locals” by Noble and Ricky, under the smiling eyes of their supervisors Alex and John (the buffet and menu are cosmopolitan – I asked to be directed to local dishes).

Sam at the JW Marriott’s Man Ho Chinese Restaurant assisted us through a banquet for 2 that might be the best meal I’ve had in my life.

Jenny who did our room cleaning was like an aunty to us.

Gary at the Concierge Desk booked us four half-day and full-day tours through Splendid Tours, which took the anxiety out of exploring not only Hong Kong Island and Kowloon but also other islands and the New Territories. Gary also directed me to Lord’s Tailors so I could fulfil my promise to my sister to have dresses made. Lord’s Tailors are Saville Row quality and not cheap, but my sister now has a silk wardrobe for the races.

Phoebe and Ren at the Concierge Desk took care of our limo, airline and wheelchair arrangements while Frankie advised me on tipping.

In all, it was a dream trip for us at a time when being surprised and delighted was magic. Thank you, JW Marriott Hong Kong.

https://www.tripadvisor.com.au/ShowUserReviews-g294217-d300697-r481753651-JW_Marriott_Hotel_Hong_Kong-Hong_Kong.html#