Elly McDonald

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TripAdvisor review – JW Cafe at JW Marriott Hotel, Hong Kong (April/May 2017)

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“Gold-star friendly service with a world of fine foods”

Staff at the JW Cafe at JW Marriott Hong Kong MADE my Hong Kong stay, along with my mother’s.

On the first morning one of the chefs assisted me in putting together a “local Cantonese breakfast” from the buffet. Every day after that, waiters Noble and Ricky helped me choose different takes on congee (rice porridge) with different condiments, including Chinese pickles, boiled egg, jelled mushrooms, sesame seeds, fried spring onion, peanuts, black seaweed and a kind of Cantonese fried doughnut. I had mini spring rolls or similar deep-fried savoury pastry with my congee, then two dim sum – different types each day – and fresh fruit to follow. I was never hungry!

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Noble and Ricky pointed out the Cantonese favourites for me: pork and shrimp dim sum, banana-leaf parcels, fresh dragonfruit. They were friendly and cheerful and excellent company. I appreciated that their supervisors, Alex and John, permitted the wait staff to engage in conversation with us visitors and even to sneak us occasional ‘added value’ treats. The Cantonese cakes (mmm the little cake with black seeds!) were wonderful mid-morning! I loved the sweet buns and the light wafer tubes, too.

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JW Cafe offers a magnificent buffet – not just Cantonese, not just Chinese, but a wide range of cosmopolitan cuisines to every taste, and a delightful baked goods section. The lunch menu is good too, with – again – a fabulous Cantonese buffet, and also dishes tailored to Western tastes. The Peking Duck wrapped in soft taco with a choice of hoisin or ketchup sauces was a first for me 🙂

Staff at JW Cafe can’t have known my mother and I were newly bereaved, with me travelling in place of my father’s booked trip. We could not have been better cared for.


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TripAdvisor review – JW Marriott Hotel Hong Kong (April/May 2017)

JW Marriott Hotel Hong Kong night exterior.jpg“Friendly, welcoming, cheerful service in top location”

My 82 y.o mother and 85 y.o father were booked to spend 5 nights at the JW Marriott Hotel Hong Kong when my father was diagnosed with aggressive untreatable pancreatic cancer and given only weeks to live. JW Marriott Hotel Hong Kong and the tour operator, Luxury Escapes, very kindly agreed to allow my mother to re-book the dates and to take me in my father’s place after his death. I cannot thank the hotel and its staff enough. We were welcomed and treated with such kindness and friendliness by every staff member we met. The levels of service were well beyond what I might ordinarily have expected and I don’t think staff had been primed that we were bereaved.

I particularly would like to single out for thanks the staff at the JW Cafe, where we were guided in “eating like locals” by Noble and Ricky, under the smiling eyes of their supervisors Alex and John (the buffet and menu are cosmopolitan – I asked to be directed to local dishes).

Sam at the JW Marriott’s Man Ho Chinese Restaurant assisted us through a banquet for 2 that might be the best meal I’ve had in my life.

Jenny who did our room cleaning was like an aunty to us.

Gary at the Concierge Desk booked us four half-day and full-day tours through Splendid Tours, which took the anxiety out of exploring not only Hong Kong Island and Kowloon but also other islands and the New Territories. Gary also directed me to Lord’s Tailors so I could fulfil my promise to my sister to have dresses made. Lord’s Tailors are Saville Row quality and not cheap, but my sister now has a silk wardrobe for the races.

Phoebe and Ren at the Concierge Desk took care of our limo, airline and wheelchair arrangements while Frankie advised me on tipping.

In all, it was a dream trip for us at a time when being surprised and delighted was magic. Thank you, JW Marriott Hong Kong.

https://www.tripadvisor.com.au/ShowUserReviews-g294217-d300697-r481753651-JW_Marriott_Hotel_Hong_Kong-Hong_Kong.html#