“Friendly, welcoming, cheerful service in top location”

My 82 y.o mother and 85 y.o father were booked to spend 5 nights at the JW Marriott Hotel Hong Kong when my father was diagnosed with aggressive untreatable pancreatic cancer and given only weeks to live. JW Marriott Hotel Hong Kong and the tour operator, Luxury Escapes, very kindly agreed to allow my mother to re-book the dates and to take me in my father’s place after his death. I cannot thank the hotel and its staff enough. We were welcomed and treated with such kindness and friendliness by every staff member we met. The levels of service were well beyond what I might ordinarily have expected and I don’t think staff had been primed that we were bereaved.

I particularly would like to single out for thanks the staff at the JW Cafe, where we were guided in “eating like locals” by Noble and Ricky, under the smiling eyes of their supervisors Alex and John (the buffet and menu are cosmopolitan – I asked to be directed to local dishes).

Sam at the JW Marriott’s Man Ho Chinese Restaurant assisted us through a banquet for 2 that might be the best meal I’ve had in my life.

Jenny who did our room cleaning was like an aunty to us.

Gary at the Concierge Desk booked us four half-day and full-day tours through Splendid Tours, which took the anxiety out of exploring not only Hong Kong Island and Kowloon but also other islands and the New Territories. Gary also directed me to Lord’s Tailors so I could fulfil my promise to my sister to have dresses made. Lord’s Tailors are Saville Row quality and not cheap, but my sister now has a silk wardrobe for the races.

Phoebe and Ren at the Concierge Desk took care of our limo, airline and wheelchair arrangements while Frankie advised me on tipping.

In all, it was a dream trip for us at a time when being surprised and delighted was magic. Thank you, JW Marriott Hong Kong.

https://www.tripadvisor.com.au/ShowUserReviews-g294217-d300697-r481753651-JW_Marriott_Hotel_Hong_Kong-Hong_Kong.html#